Chief Commercial Officer

NetOne Cellular (Private) Limited seeks to appoint an accomplished and commercially astute Chief Commercial Officer to lead the company's commercial growth and transformation. The successful candidate will be expected to strengthen NetOne's competitive position by growing its active customer base, increasing market share, improving customer value and converting the company's network and digital capabilities into sustainable revenue and profitability.

Reporting: the incumbent will report directly to the Group Chief Executive Officer.

Key job purpose

The Chief Commercial Officer will develop and execute NetOne's commercial strategy across consumer, enterprise, wholesale and digital-services markets. The role will provide executive leadership over Consumer and Enterprise Business, Sales, Marketing, Customer Experience, Product Management, Distribution, Digital Services and Strategic Partnerships. The incumbent will be accountable for customer acquisition and retention, revenue growth, market-share improvement, product profitability and overall commercial performance.

Principal job responsibilities

• Developing and executing a commercial strategy aligned with NetOne's corporate strategy and financial objectives.
• Driving sustainable growth in active subscribers, revenue, market share, ARPU, profitability and cash generation.
• Developing effective customer acquisition, retention and win-back programmes to reduce churn and strengthen customer loyalty.
• Promoting value creation through the development of innovative and relevant products and services.
• Developing distribution strategies to ensure optimal availability and accessibility of products and services to the market.
• Monitoring market trends, competitor activity and customer behaviour and developing appropriate responses.
• Optimising pricing, product portfolio, commercialisation and customer segmentation strategies.
• Leveraging emerging technologies to drive business and brand growth.
• Building and managing strategic partnerships and ecosystem opportunities.
• Directing commercial operations to achieve set targets as per stipulated budgets.
• Collaborating across technology, finance, operations and other business functions to translate network capability, customer insight and investment into commercially viable products and services.
• Managing commercial risks and implementing appropriate controls to safeguard business performance.
• Championing customer experience across all channels and customer touchpoints.
• Leading and developing a high-performance commercial team.

Qualifications and experience

• Must be a holder of a Business Studies/Marketing degree or a related field.
• A relevant master's degree, such as an MBA or MBL.
• Professional qualifications such as full CIM/IMM or an equivalent qualification would be an added advantage.
• At least ten years' relevant commercial experience, including a minimum of six years in a senior executive or comparable leadership position.
• Proven track record of delivering significant business growth, market expansion, commercial transformation and improved profitability.

Competencies

• Strategic commercial leadership.
• Results and execution orientation.
• Customer and market insight.
• Financial and data-driven decision-making.
• Transformation and people leadership.

How to apply: submit your application to [email protected] or [email protected], or visit www.proservehr.com to apply and register. Confidential enquiries may be directed to Managing Consultant Emmanuel Jinda on +263 712 605 025, or to Calistos Bumhira on +263 (4) 772 778 / 770 035, 7th Floor, Fidelity Life Tower, Raleigh Street, Harare. Closing date for applications: 25 October 2026.

Proserve, a leading supplier of professional executive appointment services, has been exclusively retained to assist with this assignment. No direct contact should be made with NetOne, its Board or management, as this will automatically disqualify the candidate. NetOne is an equal opportunity employer; qualified female candidates and persons living with disabilities are encouraged to apply.