Front Desk Receptionist (Full-Time)

Location: Amara's Health Spa, 19 Fernleigh Road, Pomona, Harare, Zimbabwe

Purpose

Be the first and last point of contact for clients, delivering a warm, seamless spa experience and ensuring smooth front desk operations.

Front desk & client experience

• Welcome and assist clients in a warm, professional and courteous manner.
• Manage appointments, bookings, cancellations and rescheduling.
• Coordinate therapist schedules and treatment rooms.
• Answer calls, WhatsApp messages and client enquiries.
• Provide accurate information on treatments, services and pricing.
• Communicate client preferences and special requests to therapists.
• Maintain a polished and welcoming reception area.

Office administration

• Maintain accurate and confidential client records.
• Process payments and assist with point-of-sale transactions.
• Handle client concerns and scheduling challenges with professionalism and discretion.
• Provide general administrative support as required.

Qualifications & experience

• Certificate or diploma in Office Administration, Business Administration or a related field is an advantage.
• 2 to 5 years' reception or front-of-house experience in a hospitality, corporate or professional services environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel); comfortable using POS and booking management systems such as Zenoti.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Professional appearance and personal presentation.
• High level of confidentiality and discretion.

How to apply: send your CV and a brief cover letter to [email protected]. Closing date: 29 September 2026. Only shortlisted candidates will be contacted.