Job
18 Oct 2026
Guest Service Agent — Rainbow Towers Hotel & ICC
Posted 10 hours ago
About the Role
The successful candidate will be based at Rainbow Towers Hotel and ICC, Harare. Reports to: Front Office Supervisor. Job type: permanent.
Principal responsibilities
- Taking guests' reservations, checking in and checking out guests.
- Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and keeping guest-history accounts current.
- Conducting cashiering functions.
- Attending to guests' enquiries, interacting with guests and collecting guest feedback.
- Taking note of guests' special needs and communicating accordingly.
Principal responsibilities
- Taking guests' reservations, checking in and checking out guests.
- Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and keeping guest-history accounts current.
- Conducting cashiering functions.
- Attending to guests' enquiries, interacting with guests and collecting guest feedback.
- Taking note of guests' special needs and communicating accordingly.
Requirements
Qualifications
- Holder of a Higher National Diploma in Tourism and Hospitality Management or equivalent.
- Knowledge of the Opera system is a requirement.
- At least 1–2 years' relevant experience in a similar post.
- Yield management and sales skills are an added advantage.
- Ability to work under minimum supervision; high level of attention to detail; good communication and interpersonal skills.
How to apply: apply online through the RTG careers portal at https://rtgafrica.com/careers/jobs/guest-service-agent-4/ by 18 October 2026.
- Holder of a Higher National Diploma in Tourism and Hospitality Management or equivalent.
- Knowledge of the Opera system is a requirement.
- At least 1–2 years' relevant experience in a similar post.
- Yield management and sales skills are an added advantage.
- Ability to work under minimum supervision; high level of attention to detail; good communication and interpersonal skills.
How to apply: apply online through the RTG careers portal at https://rtgafrica.com/careers/jobs/guest-service-agent-4/ by 18 October 2026.