Office Assistant (Grade A3)

The Zimbabwe Independent Complaints Commission (ZICC) invites applications from suitably qualified, ethical and results-oriented candidates for the position below. It is one of thirty (30) positions, comprising thirty-five (35) posts, advertised in the Commission's External Circular No. 1 of 2026 (reference ZICC/HR2/2026), issued on 21 October 2026. The Commission offers competitive public sector remuneration commensurate with qualifications and experience, and meaningful professional growth in a national oversight institution.

The Commission is the independent mechanism required by section 210 of the Constitution of Zimbabwe, established under the Zimbabwe Independent Complaints Commission Act [Chapter 10:34]. It receives and investigates complaints from members of the public about misconduct by members of the security services, and provides for the remedying of harm caused by such misconduct. Its core values are Independence, Justice, Truth, Transparency and Integrity.

Position 30: OFFICE ASSISTANT (1 post).

Reference: ZICC/HR2/2026/30. Grade: A3. Reports to: Administration Officer. Employment: permanent. Duty station: Head Office, Harare. Closing: 30 October 2026, 16:30 CAT.

Purpose of the position

Provide cleaning, hospitality, mail dispatch, reprographic and general support services to maintain a clean, professional and functional office environment.

Key performance areas

• Hospitality: prepare and serve refreshments for Commissioners, executives, staff and visitors; keep beverage stations hygienic.
• Meeting Room Set-Up: prepare and arrange meeting venues; service meetings and reset rooms promptly afterwards.
• Mail Dispatch: collect, sort, record and distribute internal files and correspondence; deliver external mail to ministries and stakeholders and obtain signed acknowledgements.
• Office Hygiene: clean assigned offices, corridors and meeting rooms; sanitise equipment, empty waste receptacles and replenish cleaning supplies.

Qualifications and experience

• Minimum of five (5) Ordinary Level passes, including English Language.
• A certificate in Hospitality, Food and Beverage, Customer Care or Office Services is an added advantage.
• Entry-level post; prior experience in office support or corporate hospitality is an added advantage.

How to apply: a separate application is required for each position. Each application must contain, in this order: (1) an application letter stating the position applied for and its reference number (ZICC/HR2/2026/30 - Office Assistant); (2) a detailed curriculum vitae with complete employment history and dates; (3) certified copies of the National Identity Document and Birth Certificate; (4) certified copies of academic and professional certificates and academic transcripts; (5) certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe); and (6) the names of at least three (3) professional referees, with verifiable telephone numbers and email addresses.

By email: send to [email protected] with the position title and reference number (Office Assistant - ZICC/HR2/2026/30) in the subject line and all documents attached as PDF files.

By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: Office Assistant - REF: ZICC/HR2/2026/30", addressed to The Human Resources Department, Zimbabwe Independent Complaints Commission, First Mutual Building, 99 Jason Moyo Avenue, Harare, Zimbabwe.

Applications must be received by 16:30 hours (CAT) on Friday 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered.

The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful.

Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act [Chapter 12:07].