Information and Communication Technology (ICT) Officer (Grade C3)

The Zimbabwe Independent Complaints Commission (ZICC) invites applications from suitably qualified, ethical and results-oriented candidates for the position below. It is one of thirty (30) positions, comprising thirty-five (35) posts, advertised in the Commission's External Circular No. 1 of 2026 (reference ZICC/HR2/2026), issued on 21 October 2026. The Commission offers competitive public sector remuneration commensurate with qualifications and experience, and meaningful professional growth in a national oversight institution.

The Commission is the independent mechanism required by section 210 of the Constitution of Zimbabwe, established under the Zimbabwe Independent Complaints Commission Act [Chapter 10:34]. It receives and investigates complaints from members of the public about misconduct by members of the security services, and provides for the remedying of harm caused by such misconduct. Its core values are Independence, Justice, Truth, Transparency and Integrity.

Position 25: INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) OFFICER (1 post).

Reference: ZICC/HR2/2026/25. Grade: C3. Reports to: Manager – Information and Communication Technology. Employment: permanent. Duty station: Head Office, Harare. Closing: 30 October 2026, 16:30 CAT.

Purpose of the position

Administer, secure and optimise the Commission's ICT infrastructure, servers, networks, databases and end-user equipment, providing reliable technical support to operations.

Key performance areas

• Infrastructure and Network Administration: configure, maintain and monitor servers, LAN/WAN, firewalls, switches and telecommunication links to ensure availability.
• Cybersecurity and Data Protection: enforce security controls, apply patches and anti-malware protection, manage Active Directory accounts and role-based permissions, and run daily backups and disaster recovery tests, in line with the Cyber and Data Protection Act [Chapter 12:07].
• Enterprise Systems Support: support the deployment, administration and integration of enterprise platforms, including the ERP, the Complaints Management Information System (CMIS) and corporate messaging.
• End-User Support and ICT Assets: provide helpdesk support, resolve hardware and software incidents, verify ICT assets and monitor software licence compliance.
• ICT Procurement and Innovation: draft technical specifications, evaluate bids, inspect deliveries and recommend technology improvements to Commission workflows.

Qualifications and experience

• Bachelor's degree in Information and Communication Technology, Computer Science, Information Systems or a recognised equivalent.
• Professional certifications such as CCNA, CompTIA Security+, Microsoft Certified (Azure/Windows Server) or ITIL are an added advantage.
• Minimum of two (2) years of hands-on experience managing enterprise networks, server infrastructure and enterprise applications.

How to apply: a separate application is required for each position. Each application must contain, in this order: (1) an application letter stating the position applied for and its reference number (ZICC/HR2/2026/25 - Information and Communication Technology (ICT) Officer); (2) a detailed curriculum vitae with complete employment history and dates; (3) certified copies of the National Identity Document and Birth Certificate; (4) certified copies of academic and professional certificates and academic transcripts; (5) certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe); and (6) the names of at least three (3) professional referees, with verifiable telephone numbers and email addresses.

By email: send to [email protected] with the position title and reference number (Information and Communication Technology (ICT) Officer - ZICC/HR2/2026/25) in the subject line and all documents attached as PDF files.

By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: Information and Communication Technology (ICT) Officer - REF: ZICC/HR2/2026/25", addressed to The Human Resources Department, Zimbabwe Independent Complaints Commission, First Mutual Building, 99 Jason Moyo Avenue, Harare, Zimbabwe.

Applications must be received by 16:30 hours (CAT) on Friday 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered.

The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful.

Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act [Chapter 12:07].