SALES ADMINISTRATOR/RECEPTIONIST

The primary function of the job is to serve as the main point of contact for clients and visitors while managing sales administrative support workflows to ensure high customer satisfaction and efficient sales operations. This hybrid role bridges front-office reception duties with back-office sales coordination by welcoming guests, managing incoming inquiries, processing sales orders and quotations, maintaining client records, and assisting the sales and administrative teams with daily operational workflows.

Reception: Welcome clients and visitors professionally, manage the switchboard, route enquiries and maintain a tidy reception area, mail and visitor logs.

Quotations & Invoicing: Prepare and follow up on quotations, proforma and tax invoices accurately and on time.

Order Processing: Log customer orders, liaise with dispatch and logistics, and keep clients updated on delivery status.

Payments: Receive proof of payment from walk-in clients and coordinate receipting with Accounts.

Customer Records & Support: Maintain the customer database, capture and assign leads, and resolve routine enquiries and complaints.

Administrative Support: Monitor stationery and promotional stock, assist with weekly and monthly sales reports, and support Sales and Accounts teams.