security supervisor

Shieldtrac Security Services

A Security Supervisor is responsible for overseeing security guards, ensuring that security operations run smoothly, maintaining discipline, and protecting the client’s property, staff, visitors and assets.

Key duties and responsibilities

1. Supervise Security Guards – Monitor guards at their assigned posts, ensure they perform their duties properly and maintain professional conduct at all times.

2. Conduct Site Inspections – Carry out regular and unannounced visits to security posts to check attendance, alertness, uniforms, equipment and compliance with security procedures.

3. Manage Attendance and Deployment – Ensure all posts are adequately staffed, guards report on time, shifts are properly handed over and absences are addressed promptly.

4. Enforce Discipline – Address negligence, sleeping on duty, absenteeism, lateness, misconduct and failure to follow instructions. Report serious cases to management for appropriate action.

5. Prepare Reports – Submit daily, weekly and incident reports to management, documenting security operations, challenges, observations and corrective actions taken.

6. Respond to Security Incidents – Coordinate responses to theft, trespassing, disturbances, emergencies and other security threats. Notify management and the relevant authorities when necessary.

7. Maintain Client Relations – Communicate professionally with clients, receive complaints, resolve operational concerns and ensure that agreed security standards are maintained.

8. Conduct Briefings and Training – Brief guards on their duties, post orders, emergency procedures, customer care, confidentiality and professional conduct.

9. Inspect Uniforms and Equipment – Ensure guards are properly dressed and that torches, radios, registers, batons where authorised, and other issued equipment are accounted for and serviceable.

10. Prevent Security Breaches – Identify weaknesses in security arrangements, recommend improvements and ensure that access control, patrols and visitor registers are properly managed.

11. Ensure Compliance – Make sure guards follow company policies, client instructions, applicable laws and established security procedures.

12. Accountability and Confidentiality – Protect client information, company property and operational records while maintaining honesty, integrity and impartiality.

Required qualities of a good Security Supervisor

1. Strong leadership and communication skills.
2. Previous security experience and supervisory ability.
3. Alertness, physical fitness and reliability.
4. Good report-writing and problem-solving skills.
5. Discipline, honesty and professionalism.
6. Ability to work under pressure and respond to emergencies.
7. Ability to identify poor performance and take appropriate corrective action.

Performance expectations

A Security Supervisor must ensure that guards are present at their posts, security procedures are followed, client complaints are addressed promptly, incidents are reported accurately and management receives timely updates.

Important: A supervisor should not merely visit security posts. They must verify performance, correct problems, document findings and follow up until issues are resolved.

For Shieldtrac Security Services, the supervisor should be accountable to the Operations Manager or General Manager and provide regular updates on all assigned sites.

Shieldtrac Security Services

Requirements for the Position of Security Supervisor

The ideal candidate must be experienced, disciplined, active and capable of supervising security guards while maintaining high standards of professionalism and service delivery.

Minimum requirements

1. Security Experience: At least 3–5 years of experience in the security industry, with previous supervisory experience being an added advantage.
2. Education: At least 5 Ordinary Level passes, including English, is an advantage.
3. Security Training: A recognised security training certificate is an added advantage.
4. Leadership Skills: Ability to manage, motivate, discipline and monitor security guards effectively.
5. Report Writing: Ability to prepare accurate incident reports, daily reports, attendance records and inspection reports.
6. Communication Skills: Good verbal and written communication skills.
7. Physical Fitness: Must be physically fit, alert and able to conduct regular site inspections and patrols.
8. Reliability: Must be punctual, honest, responsible and willing to work flexible hours, including nights, weekends and public holidays when required.
9. Problem-Solving: Ability to respond appropriately to emergencies, security breaches and client complaints.
10. Professional Conduct: Must maintain discipline, confidentiality, integrity and a smart professional appearance.
11. Availability: Must be willing to travel between assigned sites as required.
12. References: Must provide traceable employment references and relevant supporting documents.

Key qualities we are looking for

1. A hands-on supervisor who does not wait to be told what to do.
2. Someone who can identify security weaknesses and take appropriate action.
3. A person who can enforce discipline fairly and consistently.
4. Someone who can work independently and report directly to management.
5. A results-oriented individual who can be trusted to manage guards and client sites professionally.

Documents to submit

1. Updated CV.
2. National ID copy.
3. Copies of academic and relevant security training certificates.
4. Contact details for traceable referees.

How to apply: Interested and suitably qualified candidates should submit their CV and supporting documents to Shieldtrac Security Services through the application channel specified in the job advert.