Job
3d left · 04 Sep 2026
Business Retention Officers (x7)
Posted 3 hours ago
About the Role
Location: Harare. Department/section: DLA Premium Accounting. Reports to: Premium Accounting Supervisor (1st level) and Underwriter (2nd level). Subordinates: none.
Responsibilities
- Engage clients promptly: contact clients within 24 to 48 hours of a missed payment to help recover outstanding premiums.
- Send payment reminders: make proactive courtesy calls, especially to cash-paying clients, to remind them of due payments and guide them through available payment channels.
- Manage payment changes: reach out immediately to clients whose payroll deductions (stop orders) have failed; help them switch to alternative payment methods or adjust their policies so they do not lose their cover.
- Restore lapsed policies: provide reinstatement quotes and arrange repayment plans for clients whose policies have fallen into arrears or been cancelled.
- Gather client feedback: record the reasons why clients are missing payments and share this information with the Premium Accounting team to help improve future billing processes.
Responsibilities
- Engage clients promptly: contact clients within 24 to 48 hours of a missed payment to help recover outstanding premiums.
- Send payment reminders: make proactive courtesy calls, especially to cash-paying clients, to remind them of due payments and guide them through available payment channels.
- Manage payment changes: reach out immediately to clients whose payroll deductions (stop orders) have failed; help them switch to alternative payment methods or adjust their policies so they do not lose their cover.
- Restore lapsed policies: provide reinstatement quotes and arrange repayment plans for clients whose policies have fallen into arrears or been cancelled.
- Gather client feedback: record the reasons why clients are missing payments and share this information with the Premium Accounting team to help improve future billing processes.
Requirements
Qualifications / training / competences
- A Bachelor's degree in Insurance & Risk Management or any related degree is required.
- A minimum of 2 years' experience.
Skills
- Clear communication: professional outbound calls and clear explanation of payment options.
- Negotiation and persuasion: encourage clients to maintain policies and agree on repayment plans.
- Problem-solving: quick solutions such as policy restructuring or payment method changes.
- Active listening and data entry: attention to detail for accurate recording of client feedback.
How to apply: hand-deliver your CV to HR or send it by email to [email protected] by 14:00 hours on the 4th of September 2026.
- A Bachelor's degree in Insurance & Risk Management or any related degree is required.
- A minimum of 2 years' experience.
Skills
- Clear communication: professional outbound calls and clear explanation of payment options.
- Negotiation and persuasion: encourage clients to maintain policies and agree on repayment plans.
- Problem-solving: quick solutions such as policy restructuring or payment method changes.
- Active listening and data entry: attention to detail for accurate recording of client feedback.
How to apply: hand-deliver your CV to HR or send it by email to [email protected] by 14:00 hours on the 4th of September 2026.