Emergency Dispatch Officer (4 Posts)

Help263.Africa is growing and is looking for tech-savvy, calm and people-focused individuals to join its team as Emergency Dispatch Officers (4 posts). Location: Zimbabwe. Work format: full-time. The opportunity involves working in a fast-paced environment and helping connect people with the emergency and support services they need.

The role
Emergency Dispatch Officers will be responsible for:
- Receiving and managing emergency and assistance requests.
- Assessing the nature, location and urgency of each request.
- Coordinating ambulances, roadside assistance, towing, security and other service providers.
- Monitoring response and resolution times.
- Keeping customers informed and reassured.
- Maintaining accurate incident records.
- Escalating urgent or high-risk situations appropriately.

What Help263 Africa is looking for — candidates should be tech-savvy and comfortable using computers; excellent communicators; calm and focused under pressure; customer-focused and compassionate; good at problem-solving and multitasking; detail-oriented and reliable; and available to work shifts, including weekends and public holidays.