Emergency Dispatch Officer (4 Posts)

Help263.Africa is growing and is looking for tech-savvy, calm and people-focused individuals to join its team as Emergency Dispatch Officers (4 posts). Location: Zimbabwe. Work format: full-time. The opportunity involves working in a fast-paced environment and helping connect people with the emergency and support services they need.

The role

Emergency Dispatch Officers will be responsible for

• Receiving and managing emergency and assistance requests.
• Assessing the nature, location and urgency of each request.
• Coordinating ambulances, roadside assistance, towing, security and other service providers.
• Monitoring response and resolution times.
• Keeping customers informed and reassured.
• Maintaining accurate incident records.
• Escalating urgent or high-risk situations appropriately.

What Help263 Africa is looking for — candidates should be tech-savvy and comfortable using computers; excellent communicators; calm and focused under pressure; customer-focused and compassionate; good at problem-solving and multitasking; detail-oriented and reliable; and available to work shifts, including weekends and public holidays.

• Minimum 5 O-Levels, including English and Mathematics.
• Computer literacy is essential.
• Previous experience in customer service, call centres, emergency services, healthcare, security, transport or dispatch is an advantage.
• First Aid, healthcare or emergency-response experience is an added advantage.

How to apply: interested candidates should send their CV to [email protected] and [email protected]. Application deadline: 1 October 2026.