General Manager, Complaints Handling and Investigations (Grade E3)

The Zimbabwe Independent Complaints Commission (ZICC) invites applications from suitably qualified, ethical and results-oriented candidates for the position below. It is one of thirty (30) positions, comprising thirty-five (35) posts, advertised in the Commission's External Circular No. 1 of 2026 (reference ZICC/HR2/2026), issued on 21 October 2026. The Commission offers competitive public sector remuneration commensurate with qualifications and experience, and meaningful professional growth in a national oversight institution.

The Commission is the independent mechanism required by section 210 of the Constitution of Zimbabwe, established under the Zimbabwe Independent Complaints Commission Act [Chapter 10:34]. It receives and investigates complaints from members of the public about misconduct by members of the security services, and provides for the remedying of harm caused by such misconduct. Its core values are Independence, Justice, Truth, Transparency and Integrity.

Position 1: GENERAL MANAGER, COMPLAINTS HANDLING AND INVESTIGATIONS (1 post).

Reference: ZICC/HR2/2026/01. Grade: E3. Reports to: Deputy Executive Secretary (Operations). Employment: permanent. Duty station: Head Office, Harare. Closing: 30 October 2026, 16:30 CAT.

Purpose of the position

Provide executive leadership, strategic direction and operational governance over the intake, investigation and resolution of public complaints lodged against members of the security services, ensuring constitutional compliance, victim-centred restorative justice and institutional credibility.

Key performance areas

• Complaints Handling Governance: direct the Commission-wide framework for receiving and processing complaints against members of the security services, ensuring procedural fairness, legal integrity and transparency. Oversee the security and integrity of the centralised Complaints Management Information System (CMIS) and the psychosocial support mechanisms that form part of the Commission's restorative justice mandate.
• Oversight of the Investigations Lifecycle: ensure the expeditious, impartial and thorough resolution of alleged misconduct. Enforce quality assurance over investigation dockets and case files, safeguarding evidentiary integrity and statutory timelines. Approve deployment strategies and investigation plans for complex matters.
• Statutory Returns and Parliamentary Reporting: lead the production and validation of statutory returns, monthly dashboards and annual reports to the Executive, the Commission, Parliament and regional bodies, translating operational data into governance intelligence.
• Inter-Agency Collaboration and Stakeholder Relations: build operational partnerships with the security services, independent oversight institutions, the judiciary, civil society, faith-based organisations and traditional leadership; direct joint investigative protocols.
• Human Capital and Performance Management: lead departmental talent allocation, capacity development and succession planning; institutionalise a metrics-driven performance management framework in line with public sector labour regulations.

Qualifications and experience

• Bachelor's degree in Law (LLB), Criminology, Human Rights, Social Work, Psychology, Strategic Management or an equivalent recognised social science discipline.
• A relevant Master's degree in Public Administration, Criminology, Law (LLM), Strategic Management or the Humanities is an added advantage.
• Professional certification in Conflict Prevention and Management, Alternative Dispute Resolution (ADR), Mediation, Counselling, or Monitoring and Evaluation.
• Minimum of seven (7) years of professional experience in investigations, prosecution or related oversight work, of which at least two (2) years at executive leadership level.

Core competencies

Executive leadership; strategic decision-making; mediation and negotiation; complex criminal and administrative investigation; stakeholder diplomacy; statutory compliance; emotional resilience.

How to apply: a separate application is required for each position. Each application must contain, in this order: (1) an application letter stating the position applied for and its reference number (ZICC/HR2/2026/01 - General Manager, Complaints Handling and Investigations); (2) a detailed curriculum vitae with complete employment history and dates; (3) certified copies of the National Identity Document and Birth Certificate; (4) certified copies of academic and professional certificates and academic transcripts; (5) certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe); and (6) the names of at least three (3) professional referees, with verifiable telephone numbers and email addresses.

By email: send to [email protected] with the position title and reference number (General Manager, Complaints Handling and Investigations - ZICC/HR2/2026/01) in the subject line and all documents attached as PDF files.

By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: General Manager, Complaints Handling and Investigations - REF: ZICC/HR2/2026/01", addressed to The Human Resources Department, Zimbabwe Independent Complaints Commission, First Mutual Building, 99 Jason Moyo Avenue, Harare, Zimbabwe.

Applications must be received by 16:30 hours (CAT) on Friday 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered.

The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful.

Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act [Chapter 12:07].