Manager, Communication and Advocacy (Grade D3)

The Zimbabwe Independent Complaints Commission (ZICC) invites applications from suitably qualified, ethical and results-oriented candidates for the position below. It is one of thirty (30) positions, comprising thirty-five (35) posts, advertised in the Commission's External Circular No. 1 of 2026 (reference ZICC/HR2/2026), issued on 21 October 2026. The Commission offers competitive public sector remuneration commensurate with qualifications and experience, and meaningful professional growth in a national oversight institution.

The Commission is the independent mechanism required by section 210 of the Constitution of Zimbabwe, established under the Zimbabwe Independent Complaints Commission Act [Chapter 10:34]. It receives and investigates complaints from members of the public about misconduct by members of the security services, and provides for the remedying of harm caused by such misconduct. Its core values are Independence, Justice, Truth, Transparency and Integrity.

Position 5: MANAGER, COMMUNICATION AND ADVOCACY (1 post).

Reference: ZICC/HR2/2026/05. Grade: D3. Reports to: General Manager – Corporate Affairs, Communication and Protocol. Employment: permanent. Duty station: Head Office, Harare. Closing: 30 October 2026, 16:30 CAT.

Purpose of the position

Design and execute integrated communication, public relations, media and national advocacy strategies that build public understanding of the Commission's mandate and safeguard its reputation for independence.

Key performance areas

• Communication and Advocacy Strategy: develop and implement multi-channel communication plans and advocacy agendas; track milestones, audit communication touchpoints and use stakeholder feedback to improve outreach.
• Media Relations and Public Affairs: manage media engagement, coordinate press conferences, prepare press statements, handle media enquiries and prepare Commissioners and executives for broadcast and print engagements.
• Civic Education and Public Engagement: oversee public education campaigns, national exhibitions (e.g. ZITF) and public dialogue forums that inform citizens of their rights and how to lodge complaints; manage production of advocacy materials.
• Crisis Communication and Reputation Management: develop and operate crisis communication protocols to manage reputational risk, correct misinformation and reinforce the Commission's independence and credibility.
• Team Leadership: supervise communication officers, designers and public relations staff; allocate work, conduct performance reviews and coordinate training.

Qualifications and experience

• Bachelor's degree in Journalism, Media Studies, Communication, Public Relations, Public Policy or a recognised equivalent.
• A relevant Master's degree in Strategic Communication, Media Studies, International Relations or Public Policy is an added advantage.
• Minimum of four (4) years of experience in communication, media relations, public advocacy or corporate affairs, including supervisory experience.

How to apply: a separate application is required for each position. Each application must contain, in this order: (1) an application letter stating the position applied for and its reference number (ZICC/HR2/2026/05 - Manager, Communication and Advocacy); (2) a detailed curriculum vitae with complete employment history and dates; (3) certified copies of the National Identity Document and Birth Certificate; (4) certified copies of academic and professional certificates and academic transcripts; (5) certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe); and (6) the names of at least three (3) professional referees, with verifiable telephone numbers and email addresses.

By email: send to [email protected] with the position title and reference number (Manager, Communication and Advocacy - ZICC/HR2/2026/05) in the subject line and all documents attached as PDF files.

By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: Manager, Communication and Advocacy - REF: ZICC/HR2/2026/05", addressed to The Human Resources Department, Zimbabwe Independent Complaints Commission, First Mutual Building, 99 Jason Moyo Avenue, Harare, Zimbabwe.

Applications must be received by 16:30 hours (CAT) on Friday 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered.

The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful.

Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act [Chapter 12:07].