Manager, Protocol and Security (Grade D3)

The Zimbabwe Independent Complaints Commission (ZICC) invites applications from suitably qualified, ethical and results-oriented candidates for the position below. It is one of thirty (30) positions, comprising thirty-five (35) posts, advertised in the Commission's External Circular No. 1 of 2026 (reference ZICC/HR2/2026), issued on 21 October 2026. The Commission offers competitive public sector remuneration commensurate with qualifications and experience, and meaningful professional growth in a national oversight institution.

The Commission is the independent mechanism required by section 210 of the Constitution of Zimbabwe, established under the Zimbabwe Independent Complaints Commission Act [Chapter 10:34]. It receives and investigates complaints from members of the public about misconduct by members of the security services, and provides for the remedying of harm caused by such misconduct. Its core values are Independence, Justice, Truth, Transparency and Integrity.

Position 11: MANAGER, PROTOCOL AND SECURITY (1 post).

Reference: ZICC/HR2/2026/11. Grade: D3. Reports to: General Manager – Corporate Affairs, Communication and Protocol. Employment: permanent. Duty station: Head Office, Harare. Closing: 30 October 2026, 16:30 CAT.

Purpose of the position

Lead the Commission's protocol and institutional security functions, overseeing official visits, high-level engagements, ceremonies and events, and the physical security of Commission premises and personnel, to consistent professional standards.

Key performance areas

• Protocol Standards: develop and implement protocol procedures, event standards, checklists and annual work plans; ensure official engagements comply with government protocol and order-of-precedence requirements.
• High-Level Engagements: lead arrangements for Commissioners, senior government officials, diplomatic representatives and visiting delegations, including invitations, guest lists, seating plans, briefing packs, flags, anthem arrangements and formal introductions.
• Event Planning and Coordination: oversee the planning, budgeting, scheduling, venue preparation, hospitality, transport, accessibility and delivery of Commission ceremonies, conferences, official visits and stakeholder events.
• Institutional Security and Access Control: coordinate the physical security of Commission premises, visitor and access control, and security arrangements for Commissioners during official engagements, in liaison with the relevant authorities and consistent with the Commission's independence.
• Stakeholder Liaison: maintain working relationships with ministries, public institutions, diplomatic missions and venues; advise the Executive Secretary and senior management on protocol.
• Records, Gifts and Reporting: maintain stakeholder directories, invitation and attendance records and the register of official gifts; evaluate events and report on outcomes, risks and improvements.
• Team Leadership: supervise protocol and security personnel, allocate work, monitor performance and ensure professional conduct, confidentiality and cultural sensitivity.

Qualifications and experience

• Bachelor's degree in Protocol and Diplomacy, Public Relations, International Relations, Public Administration, Event Management or a relevant social science discipline.
• A professional qualification in Protocol and Diplomacy, Public Relations, Event Management, Security Management or a related field is an added advantage.
• Minimum of four (4) years of relevant experience in protocol, diplomatic or executive liaison, event management or corporate/public affairs, including coordinating high-level engagements and supervising staff.

How to apply: a separate application is required for each position. Each application must contain, in this order: (1) an application letter stating the position applied for and its reference number (ZICC/HR2/2026/11 - Manager, Protocol and Security); (2) a detailed curriculum vitae with complete employment history and dates; (3) certified copies of the National Identity Document and Birth Certificate; (4) certified copies of academic and professional certificates and academic transcripts; (5) certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe); and (6) the names of at least three (3) professional referees, with verifiable telephone numbers and email addresses.

By email: send to [email protected] with the position title and reference number (Manager, Protocol and Security - ZICC/HR2/2026/11) in the subject line and all documents attached as PDF files.

By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: Manager, Protocol and Security - REF: ZICC/HR2/2026/11", addressed to The Human Resources Department, Zimbabwe Independent Complaints Commission, First Mutual Building, 99 Jason Moyo Avenue, Harare, Zimbabwe.

Applications must be received by 16:30 hours (CAT) on Friday 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered.

The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful.

Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act [Chapter 12:07].