Manager, Records and Information (Grade D3)

The Zimbabwe Independent Complaints Commission (ZICC) invites applications from suitably qualified, ethical and results-oriented candidates for the position below. It is one of thirty (30) positions, comprising thirty-five (35) posts, advertised in the Commission's External Circular No. 1 of 2026 (reference ZICC/HR2/2026), issued on 21 October 2026. The Commission offers competitive public sector remuneration commensurate with qualifications and experience, and meaningful professional growth in a national oversight institution.

The Commission is the independent mechanism required by section 210 of the Constitution of Zimbabwe, established under the Zimbabwe Independent Complaints Commission Act [Chapter 10:34]. It receives and investigates complaints from members of the public about misconduct by members of the security services, and provides for the remedying of harm caused by such misconduct. Its core values are Independence, Justice, Truth, Transparency and Integrity.

Position 8: MANAGER, RECORDS AND INFORMATION (1 post).

Reference: ZICC/HR2/2026/08. Grade: D3. Reports to: General Manager – Finance and Administration. Employment: permanent. Duty station: Head Office, Harare. Closing: 30 October 2026, 16:30 CAT.

Purpose of the position

Direct and modernise the Commission's records, registry and information management systems so that institutional records are securely classified, preserved and accessible in compliance with statutory requirements.

Key performance areas

• Registry and Mail Management: supervise the intake, classification, security indexing, tracking and dispatch of all physical and digital correspondence.
• Filing Systems and Classification Schemes: establish, audit and enforce records classification standards, metadata tagging and electronic folder structures; inspect file integrity and prevent misplacement of records.
• Reception and Registry Oversight: oversee central registry and front-desk reception; audit visitor logs and telecommunication registers to maintain service and security standards.
• Retention and Disposal Governance: conduct departmental records surveys, develop retention schedules, classify archival records and coordinate lawful disposal or transfer with the National Archives of Zimbabwe.
• Staff Supervision: supervise registry and records officers, set performance measures, conduct appraisals and lead training on the electronic document and records management system (EDRMS).

Qualifications and experience

• Bachelor's degree in Records and Archives Management, Library and Information Science, Knowledge Management or a recognised equivalent.
• A relevant Master's degree in Records/Information Science or Archival Studies is an added advantage.
• Minimum of four (4) years of progressive experience in records and information management in the Public Sector, at Records and Information Assistant/Officer level or above.

How to apply: a separate application is required for each position. Each application must contain, in this order: (1) an application letter stating the position applied for and its reference number (ZICC/HR2/2026/08 - Manager, Records and Information); (2) a detailed curriculum vitae with complete employment history and dates; (3) certified copies of the National Identity Document and Birth Certificate; (4) certified copies of academic and professional certificates and academic transcripts; (5) certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe); and (6) the names of at least three (3) professional referees, with verifiable telephone numbers and email addresses.

By email: send to [email protected] with the position title and reference number (Manager, Records and Information - ZICC/HR2/2026/08) in the subject line and all documents attached as PDF files.

By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: Manager, Records and Information - REF: ZICC/HR2/2026/08", addressed to The Human Resources Department, Zimbabwe Independent Complaints Commission, First Mutual Building, 99 Jason Moyo Avenue, Harare, Zimbabwe.

Applications must be received by 16:30 hours (CAT) on Friday 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered.

The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful.

Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act [Chapter 12:07].