Personal Staff Officer (Grade E3)

The Zimbabwe Independent Complaints Commission (ZICC) invites applications from suitably qualified, ethical and results-oriented candidates for the position below. It is one of thirty (30) positions, comprising thirty-five (35) posts, advertised in the Commission's External Circular No. 1 of 2026 (reference ZICC/HR2/2026), issued on 21 October 2026. The Commission offers competitive public sector remuneration commensurate with qualifications and experience, and meaningful professional growth in a national oversight institution.

The Commission is the independent mechanism required by section 210 of the Constitution of Zimbabwe, established under the Zimbabwe Independent Complaints Commission Act [Chapter 10:34]. It receives and investigates complaints from members of the public about misconduct by members of the security services, and provides for the remedying of harm caused by such misconduct. Its core values are Independence, Justice, Truth, Transparency and Integrity.

Position 2: PERSONAL STAFF OFFICER (1 post).

Reference: ZICC/HR2/2026/02. Grade: E3. Reports to: Executive Secretary. Employment: permanent. Duty station: Head Office, Harare. Closing: 30 October 2026, 16:30 CAT.

Purpose of the position

Provide executive administrative support, confidential secretarial services and operational liaison to the Executive Secretary, ensuring workflow continuity, effective diary management and coordinated institutional communication.

Key performance areas

• Executive Schedule and Workflow Coordination: manage the Executive Secretary's diary, scheduling strategic engagements, operational briefings and stakeholder meetings; screen incoming enquiries, calls and visitors.
• Documentation, Briefings and Correspondence: prepare, proofread and format official correspondence, executive memoranda, Commission briefing notes and presentations; control the dissemination of internal circulars and executive directives.
• Meeting Facilitation and Resolutions Tracking: organise executive and management meetings, prepare agendas, record accurate minutes and track action points across all directorates.
• Confidential Records Management: maintain a secure, auditable filing and archival system for the Office of the Executive Secretary in compliance with national information security and data protection requirements.
• Travel and Resource Administration: coordinate local and international travel, security clearances, itineraries and hospitality; manage the requisition and use of office supplies.

Qualifications and experience

• Bachelor's degree in Office Management, Business Administration, Public Administration, Secretarial Studies or equivalent.
• A Diploma in Executive Secretarial Studies or Public Relations is an added advantage.
• Minimum of two (2) years of experience in high-level office management, public relations and executive support in the public sector or a reputable corporate body.

How to apply: a separate application is required for each position. Each application must contain, in this order: (1) an application letter stating the position applied for and its reference number (ZICC/HR2/2026/02 - Personal Staff Officer); (2) a detailed curriculum vitae with complete employment history and dates; (3) certified copies of the National Identity Document and Birth Certificate; (4) certified copies of academic and professional certificates and academic transcripts; (5) certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe); and (6) the names of at least three (3) professional referees, with verifiable telephone numbers and email addresses.

By email: send to [email protected] with the position title and reference number (Personal Staff Officer - ZICC/HR2/2026/02) in the subject line and all documents attached as PDF files.

By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: Personal Staff Officer - REF: ZICC/HR2/2026/02", addressed to The Human Resources Department, Zimbabwe Independent Complaints Commission, First Mutual Building, 99 Jason Moyo Avenue, Harare, Zimbabwe.

Applications must be received by 16:30 hours (CAT) on Friday 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered.

The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful.

Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act [Chapter 12:07].