Protocol Officer (Grade C3)

The Zimbabwe Independent Complaints Commission (ZICC) invites applications from suitably qualified, ethical and results-oriented candidates for the position below. It is one of thirty (30) positions, comprising thirty-five (35) posts, advertised in the Commission's External Circular No. 1 of 2026 (reference ZICC/HR2/2026), issued on 21 October 2026. The Commission offers competitive public sector remuneration commensurate with qualifications and experience, and meaningful professional growth in a national oversight institution.

The Commission is the independent mechanism required by section 210 of the Constitution of Zimbabwe, established under the Zimbabwe Independent Complaints Commission Act [Chapter 10:34]. It receives and investigates complaints from members of the public about misconduct by members of the security services, and provides for the remedying of harm caused by such misconduct. Its core values are Independence, Justice, Truth, Transparency and Integrity.

Position 26: PROTOCOL OFFICER (1 post).

Reference: ZICC/HR2/2026/26. Grade: C3. Reports to: Manager – Protocol and Security. Employment: permanent. Duty station: Head Office, Harare. Closing: 30 October 2026, 16:30 CAT.

Purpose of the position

Coordinate protocol arrangements, official visits, VIP reception and event logistics for the Commission, ensuring professional hospitality and compliance with government protocol requirements.

Key performance areas

• Protocol Planning and Event Coordination: coordinate protocol workflows, maintain the events calendar, prepare invitations and programmes, conduct venue checks and support the delivery of official events.
• Dignitary Reception and Seating: receive and usher Commissioners, senior officials, guests and delegations; maintain guest lists, prepare seating plans according to order of precedence and coordinate flags and anthem arrangements.
• Protocol Records and Liaison: maintain stakeholder directories, invitation and attendance records and the register of official gifts; liaise with ministries, public institutions and diplomatic missions.
• Venue and Hospitality Logistics: coordinate meeting rooms, signage, hospitality, transport and accessibility for official visits and events.
• Event Support and Reporting: prepare checklists and briefing materials, monitor programme delivery, resolve logistical issues and compile post-event reports.
• Professional Conduct: uphold confidentiality, impartiality and cultural sensitivity; coordinate with security and administration personnel on approved arrangements.

Qualifications and experience

• Bachelor's degree in Public Relations, Protocol and Diplomacy, International Relations, Public Administration, Event Management or a relevant social science discipline.
• A professional certificate or diploma in Protocol and Diplomacy, Public Relations or Event Management is an added advantage.
• Minimum of two (2) years of relevant experience in protocol administration, VIP reception, event coordination or corporate/public affairs.
• A valid driver's licence is an added advantage.

How to apply: a separate application is required for each position. Each application must contain, in this order: (1) an application letter stating the position applied for and its reference number (ZICC/HR2/2026/26 - Protocol Officer); (2) a detailed curriculum vitae with complete employment history and dates; (3) certified copies of the National Identity Document and Birth Certificate; (4) certified copies of academic and professional certificates and academic transcripts; (5) certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe); and (6) the names of at least three (3) professional referees, with verifiable telephone numbers and email addresses.

By email: send to [email protected] with the position title and reference number (Protocol Officer - ZICC/HR2/2026/26) in the subject line and all documents attached as PDF files.

By hand delivery or registered post: in a sealed envelope clearly marked "VACANCY: Protocol Officer - REF: ZICC/HR2/2026/26", addressed to The Human Resources Department, Zimbabwe Independent Complaints Commission, First Mutual Building, 99 Jason Moyo Avenue, Harare, Zimbabwe.

Applications must be received by 16:30 hours (CAT) on Friday 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered.

The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply. Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful.

Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act [Chapter 12:07].